About Dermatology P.C.

 

Emergencies

If you have questions concerning your situation or follow-up care, we ask that you call during business hours.

However, if an emergency arises at a time other than when Dermatology, P.C. is open (non-office hours and/or over holidays), our answering service will direct emergency calls to the physician on call. Please try to have all pertinent information on hand when calling either during office hours or to our answering service.

Office Hours

We firmly believe in the value of your time and appreciate your choosing Dermatology, P.C. for your dermatologic care. We will do everything in our power to meet your appointment time as closely as possible. Occasionally however, the patients preceding your appointment may require more time than we planned for, or an emergency may cause a delay. If a delay causes a problem with your schedule, please notify our Patient Services Representatives and your appointment will be re-scheduled.

Our West Des Moines office is open Monday through Thursday 8:00 am to 5:00 pm and on Friday from 8:00 am to 2:00 pm.

Our Ankeny office is generally open Monday through Friday but please call for appointment availability.

Hospital Consults

Our physicians will make hospital consults for you or your family members at the request of your primary care physician. It is not possible, however, to make daily calls to several hospitals. Unless it is an emergency, requests will be grouped and consults will be made within 10 days of the request. Please inform your primary care physician if you wish to have a family member present when our physician performs the consult.

Insurance

Dermatology, P.C. participates with and automatically files claims for many insurance plans, this is not all-inclusive, please call for participation information. All copayments for these plans are required at the time of service.

If you are unable to provide us with proof of insurance coverage at the time of your visit, full payment is required for all services rendered.

If you are a member of an HMO, PCP or other limited access insurance plan, all approval and preauthorized requirements must be met prior to treatment. Charges for services rendered without the required approval are the patient's responsibility. Please contact our bookkeeping department (241-2010) for assistance or verification of authorization.

We participate in the following health insurance programs:

  • Blue Cross Blue Shield of Iowa
  • Medicaid - Medicare
  • Most Private Plans

For Billing & Insurance assistance call (515) 241-2010.

Payment Policy

In an effort to contain health care related costs, full payment of all office visit charges or insurance co-payments are due in full at the time of service. We accept cash, checks, MasterCard, Visa, American Express, and a variety of Debit Card issuers.

For long-term treatment, extensive surgical procedures, or surgery center treatments, patient payment responsibility must be determined, and payment arrangements approved by our billing department prior to treatment.

All of our cosmetic services are to be considered non-medically necessary procedures and therefore do not qualify for insurance billing and payment. There are a few laser procedures that may qualify on a limited basis so your situation can be discussed with you prior to treatment to determine patient payment responsibility.

Phone Calls

To provide our patients with optimal care, we try to return phone calls at the end of the morning and the end of the day. This gives us time to locate and review your medical records. Please leave all numbers where you can be reached during the day with the receptionist when you call.

Prescription Refills

If you need a prescription refill, please contact your pharmacist directly. If a refill is not indicated on the original prescription, the pharmacy will contact us on our pharmacy phone line.